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Mackenzie Rose: Shipping and Terms

Shipping and Terms

Delivery & Shipping

Mackenzie Rose uses New Zealand Post for delivery of all goods within New Zealand.  Please select your appropriate delivery option at checkout.

For international shipping, please email us at

All goods will be shipped within 1-3 working days from when Mackenzie Rose receives full payment.

Returns Policy

Mackenzie Rose accepts returns on non-sale items.  All items must be in original, new condition with original attached tags.  Items may be returned for an exchange, credit or refund of the full purchase price.  Please email Mackenzie Rose within 2 days of receiving items & items must be returned within 10 days of invoice date.  Delivery costs are at the expense of the customer.  Once Mackenzie Rose has received the returned goods & inspection has been made to ensure items are in perfect condition, Mackenzie Rose will happily exchange your item for a refund using the same payment method or supply a store credit.  If items are in damaged, worn or a condition not saleable, Mackenzie Rose reserves the right to refuse the return.

Faulty Items

Before any item from the our range is sent out, it is checked to ensure it is in perfect order; therefore we are confident that all items purchased  in perfect condition.  If by some occurrence this is not the case, please contact us immediately by email

All faulty returns must be received within 10 days of purchase.  Mackenzie Rose will replace your item if there is a replacement available. If not, Mackenzie Rose will supply you with either a store credit or refund the purchase price plus any shipping costs incurred.


Sizing is standard, however if you are unsure about sizing, please feel free to get in touch, we are happy to help with your size choice. 


Payments can be made by Paypal Account, Credit Card via Laybuy or by Internet Banking.  Paypal is free to use, safe, easy & fast.  


If you miss out on an item and would like to pre-order it please let us know via email or get in touch via facebook. We will do our best to help you!